All claims for shortages, damages, etc on received Items must be made within 72 hours of receipt of merchandise.
Refund for Non Availability of Stock
In case of Ordered Items not being available to us for any reasons, we notify you of the Non-Availability and refund the charged Amount to you within next 2-3 Days of placing your order.
No cash refunds
All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge in addition to both outbound and return freight costs and COD charges.
Without a valid return authorization number, our warehouse will not accept returns. *
Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw.
Discontinued styles or merchandise over 30 days old cannot be returned.
Please include a copy of the invoice to ensure proper credit in a timely manner. (Approximately two weeks)
If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.
* You have up to 3 days from the date of purchase to return to us any items. We will need to know the order number to know the original invoice number, style, color and total items returning. We will then create a Return Authorization to have these items returned back to the original warehouse.
If you agree with above statements, simply email to us your Return request with below details:
- Email address
Use the email address you placed your order with.
- Order number
Use the Purchase order number included in your order confirmation email to submit a request for Return of Items.
- Email address
We will then email you back with a return authorization number that you will need to write on the outside of the box and a free pre-paid return label. These instructions will also be included in the email.
Unfortunately we cannot authorize returns requested 20 days after purchase.
Mill Ship: All Mill-Ship SKU sales are final and not eligible for exchange, return or refund. If defective or damaged, we will happily accept returns on these items and quickly replace the defective item
Close-OutItem Return Policy: Close-out items cannot be returned for credit or exchange. Close out items will be marked clearly on product detail page
Worn, dirty, washed or altered items cannot be returned.
Items can be returned without Return Authorization (RA). Click here to request return authorization
To avail free shipping, Merchandise total must be over required dollar amount ($200 in most cases ). If you return an item that reduces your merchandise total to below free ship level; your refund will be charged shipping amount that you received as credit to original order.
Problems with your order?
Our products are new and of first quality but if you should have a problem or defect please contact us within 3 business days of the time you place your order to make a claim. You can use the contact form below. We will then send you a replacement or give you a credit for the defective item. We cannot send a replacement or give credit if you contact us after 3 business days of the time you place your order.
We begin processing your order as soon as you place it. For this reason, orders cannot be changed or cancelled once they are placed. You will receive a shipping confirmation e-mail as soon as we ship your order. If you need to make a return, please use our return form below.
Shipping Charges are mentioned in your Cart at the time of Checkout. Therefore, you approve of the Shipping cost when making an Order and an Order could not be reversed or refunded once processed based on the Shipping Cost charged to you.